Zaher Al Idrus holds a Bachelor’s Degree from Hawaii Pacific University, USA and a Diploma in Hotel Management from Universiti Teknologi MARA (UiTM).

He had an impressive 17 years career in the hospitality industry having been with major hotel chains such as the Sheraton (USA) and Holiday Inn (Malaysia) as well as independent, local properties such as The Legend Hotel and Apartments. He had last served with Glenmarie Hotels and Resorts (a subsidiary of the DRB Hicom group) which managed Tasik Kenyir Golf Resort, Terengganu and Rebak Marina Resort, Langkawi.

Zaher had commenced his career with a definitive period in Operations, moving on to Sales and Marketing and culminating with an extensive term in Human Resources. His diverse exposure to the different facets of a service organization had fostered an understanding of the operational and business development aspects of a service provider. His strength though lies in the critical appreciation of people development within a service organization and its relation to its customers.

As a Senior Partner in Doors International, Zaher’s involvement and interest lies in the areas of program development and delivery of courses focussing on behavioural changes within the context of Customer Care, Communications, and Professional & Personal Development.

Mohammad Hafidz Johari holds a Bachelor’s Degree in Human Development, majoring in Resource Management and Consumer Studies from Universiti Putra Malaysia. He started his career in 1999 as an Instructional Designer, in which he was involved in e-learning content development for Universiti Tun Abdul Razak, Kementerian Pendidikan Malaysia and Malaysia Airlines.

In his more than 20 years of professional career in Human Resources, especially in Learning & Organizational Development, he had served with a number of well known companies such as Carrefour Malaysia and Realmild Malaysia. His most recent tenure had been with DKSH Smollan Field Marketing; holding the position of Senior Manager, Human Resource. He was appointed as the Associate Trainer under the DKSH Fantree Academy in 2015, and is a certified Trainer under the Smollan Group in 2016. As a HR practitioner, he had initiated and was involved in various projects ranging from Salary Levelling to Employee Development Programs, from Personal Development Plan, Succession Planning and Career Path to Task Based Job Description and Organizational Competency Framework.

Hafidz’s forte lies in the areas of Leadership Development, HR related modules and Train the Trainers, to name a few. As a certified Instructional Designer, most of the modules he conducted were developed by him.

As someone who is passionate about people development, Hafidz strongly believes in making sure that the organization’s talents are effectively developed.

Azrai graduated with a Diploma in the Association of Accounting Technician (AAT) and a Certificate Stage Examination of the Association of Chartered Certified Accountant (ACCA) from Emille Woolf College, College of Accountancy, United Kingdom. His qualification extends to include a certificate in Basic Computer Programming which he had acquired from City and Guild of London, England.

He had spent a significant number of years in the IT industry, designing and delivering IT related programs specifically within the areas of project management, web design, marketing and financial products. Azrai’s professional background also included a four and a half years stint as an external auditor conducting financial audits on a diverse range of companies ranging from state government organisations to Multi National companies.

Azrai’s forte and interest lies within the areas of program development and delivery of IT subjects expressly within the field of planning, design and implementation of web sites.